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1) Please describe the resolution of your Sangoma technical support case:
Sangoma resolved my issue in a reasonable amount of time
Sangoma resolved my issue, but it took longer than expected
My issue was resolved without help from Sangoma
My issue is still unresolved
2) Which method would you prefer to use when contacting Sangoma technical support?
Web Form
Email
Chat
Phone
3)
Based on your experience with Sangoma technical support, please rate our service:
Strongly Disagree
Disagree
Agree
Strongly Agree
Sangoma was easy to contact
Sangoma technicians were responsive
Sangoma technicians were knowledgeable
Sangoma technicians were courteous
Sangoma technicians listened carefully
4) How likely is it that you would recommend Sangoma to a friend or colleague?
(0 being not likely at all to 10 being extremely likely)
0
1
2
3
4
5
6
7
8
9
10
Likelihood
(Optional) Why or why not?
5)
(Optional) Because Sangoma is committed to customer satisfaction, our improvement efforts are driven by customer feedback. Please provide comments and/or suggestions below. (What are we doing right? What can we do better? What was most memorable about your experience with our team?)
6) Overall, please describe your satisfaction with your Sangoma *product*:
Exceeds my expectations
Meets my expectations
Does not meet my expectations
7)
Overall, please describe your satisfaction with Sangoma's *technical support service*:
Exceeded my expectations
Met my expectations
Did not meet my expectations
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